US fintech Glia acquires chatbot platform Finn AI

New York-based fintech Glia has acquired Finn AI, the artificial intelligence-powered chatbot platform for banks and credit unions.

Glia buys Finn AI

With the acquisition, Glia aims to make virtual assistants “mainstream” for financial services companies.

“This unified solution will enable financial institutions to provide customers with a seamless digital experience across both virtual and human assistants, boosting customer satisfaction while driving new operational efficiencies,” Glia says.

Founded in 2012, Glia’s digital customer service (DCS) solution enables web and mobile experiences with digital communication choices, on-screen collaboration and AI-enabled assistance.

Glia claims to have partnered with more than 300 banks, credit unions, insurance companies and other financial institutions worldwide to help improve customer experience.

“Our vertical approach and tight integration with Glia helps financial institutions reduce the costs, extensive training and development time typically required for general AI platforms,” says Jake Tyler, co-founder and CEO of Finn AI.

“Now as part of Glia, we will have the scale to deliver automation solutions to the market as part of a seamless DCS platform that delivers the best of both self-service and human assistance when and where it is most convenient for customers,” he adds.

Finn AI was founded in 2014 and has its office in Canada, which Glia says it plans on maintaining and expanding, by establishing a “Conversational AI Center of Excellence”.

The Finn AI leadership team will also assume leadership positions within Glia “to further develop AI automation and virtual assistant solutions” for the platform.

In March 2022, Glia passed $1 billion in valuation after raising $45 million in a Series D funding round, bringing its total funding to date over $150 million.