Webinar: Banking customer centricity with journey orchestration
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Banks are using journey orchestration to improve personalization decisions across all channels and touchpoints, enhance CX and achieve their business goals.
Speakers:
Stefan Kauck,Banking Industry Executive, Genesys
Stefan is a Banking Industry Executive at Genesys with 20+ years of experience in financial services. When it comes to contact centers, his expertise includes improving operational performance, customer journey and engagement optimization, and branch transformation.
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Tags: Artificial Intelligence/AI, Banking, Consumer/Personal Finance, Customer Experience/CX & User Experience/UX, Digital, Financial Services/Finserv banking, fintech, Genesys, journey orchestration BankingTech, FinTech, PayTech, RegTech, WealthTech Intelligence, News, Webinars Worldwide
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