CommBank and Telstra team up to tackle phone scams

“I’m often asked by people why Telstra can’t do more to protect against phone scams, and this is an example of us doing just that – working innovatively with CBA to put in place measures that will help stop this criminal activity in its tracks,” Brady said.

“Cyber security and addressing the issue of scams is a team effort, and we should be doing all we can to help stem the flow of this criminal activity. Part of this needs to be organisations working together like this to share knowledge and insights and partnering to develop solutions that can help better protect our customers.”

CommBank has also introduced NameCheck technology for money transfers and new caller verification via the CommBank app..

After further testing to prove its effectiveness, Scam Indicator is expected to be made available by CBA to joint CBA and Telstra customers later this year.