How Jody and Gene Faulkner Became Renowned for Customer Service in Texas Real Estate

We often associate customer service with a long-haul flight or a mid-range restaurant, not a real estate transaction. But buying or selling property is among the most significant moments of our lives. Would you entrust that process to someone who isn’t in it for you?

After investing in property themselves, Jody Faulkner and her partner Gene decided enough was enough. They saw something all too common among realtors: underperformance. So, when they became real estate agents in Texas, they made it their goal to redefine customer service standards.

“Buying or selling a house is a big deal for people—for most, it’s the biggest purchase of their life,” Jody says. “Clients need someone available when urgent things arise. That is what we do.”

Jody Faulkner is a Rainmaker and Realtor at 1626 Real Estate Group, LLC in Buda, Texas. Alongside Gene, she’s employing methods and strategies that make them a duo worth trusting during meaningful life transitions. Now, she reveals the three facets of their approach that make them real estate agents in Texas that overperform, not underdeliver:

A passion for property

You don’t completely switch careers without a deep underlying motivation. For Jody Faulkner, it was her passion for real estate. She saw the opportunity to make helping people her job, and 1626 Real Estate Group, LLC became the vehicle for her selflessness.

Maintaining an authentic enthusiasm for the industry also benefits the Texas real estate agent’s clients. Jody is passionate about investment and facilitating smooth life transitions equally, spreading her strong belief in real estate’s transformative potential to others.

“Start building wealth by investing in real estate!” Jody exclaims. “The benefits include passive income, tax advantages, appreciation, and stable cash flow. Real estate is the only investment where you put 20% in and get 100% of the profit.”

Know-how for different niches

If helping other people is your inspiration, naturally, you’ll want to be able to assist as many different groups as possible. That’s where the second aspect of Jody Faulkner’s customer service comes in: versatility. She’s a keen learner, always focusing on a better outcome for buyers, sellers, and investors of all volitions.

“We work with everyone but tend to help aged 45-plus families of seniors who are downsizing or transitioning their loved one to assisted living,” the Texas real estate agent says. “This process requires patience, empathy, perseverance (especially when probate is concerned), and knowledge of these special issues.”

It’s not just a passing interest. Recognizing the emotional significance of life’s pivotal moments, Jody obtained specialized training to enhance her skill set. Being a Senior Real Estate Specialist (SRES) makes her professionally qualified to help seniors and their families sell their properties or move into new ones. The certification is in addition to several others, including Real Estate Negotiation Expert (RENE), Graduate Realtor Institute (GRI), and Accredited Buyer’s Representative (ABR).

A thoughtful touch

Whether you’re a seasoned property investor or a first-time buyer, what ultimately matters is the dedication of the person on the other end of the phone. This space is where Jody Faulkner believes she can make a real difference. 1626 Real Estate Group, LLC commits to a two-hour or less response time, directly improving the average several-day wait she observed when buying property herself.

Human flourishes balance out these industry-leading professional practices, as Jody and Gene aren’t afraid to let their personalities blend into their careers. An artist showcased in Buda itself, Jody extends her talents to clients, providing bespoke watercolor paintings upon completion of a sale or purchase. Meanwhile, Gene is 1626 Real Estate Group, LLC’s most prominent advocate, even writing a theme song for the couple’s practice.

Fundamentally, their partnership is the secret behind the shine of their customer service. Being a team of two allows them to maintain constant availability for their clients, establishing a relationship that lasts beyond the transaction. The truth is that Jody and Gene Faulkner became leaders in customer service not through one trick but by perfecting the process as a whole.