Andrei Papancea, CEO of NLX.AI: Automated Self Service Tools

Conversational AI SaaS products help brands transform their customer interactions into automated, personalized self-service experiences. When implemented, NLX empowers a brand’s customers to resolve their own inquiries at their own pace – with no wait time or frustration. Download our one-pager to learn more.

Andrei is the CEO of NLX Inc, a technology startup he co-founded in 2018 to solve the problems of centralized operations and scaling of conversational AI applications. His technical expertise spreads across the stack from low-level OS and distributed systems all the way to frontend engineering. He built the Natural Language Understanding platform for American Express, processing millions of conversations across AmEx’s main servicing channels.

Part of the Andrei-Vlad brother team, his first development was an app that delivered curated, high-quality gifts. Andrei is a creative guru, steering his ideas through 21st-century technology to realize innovation. On this episode of The Grit Daily Podcast, Andrei said he started programming and building technology in the 5th grade!

As Director of Engineering, he deployed AWS across the business units of Argo Group, a publicly-traded US company, and successfully passed the implementation through a technical audit (30+ AWS accounts managed). He teaches graduate lectures on Cloud Computing and Big Data at Columbia University. He holds an M.S. in Computer Science from Columbia University.