Ohio’s KeyBank appoints new tech executive

Ohio-based KeyBank has appointed Miguel Navarro as its new SVP business technology executive, conversational AI enterprise delivery.

KeyBank appoints Miguel Navarro

Navarro previously worked as the head of US voice (Alexa, Siri, Google) and emerging platforms at TD Bank, where he led the strategy and implementation for TD Bank’s voice platform for both customers and employees.

In his new role, Navarro will oversee the team that will build and own the technology behind chatbots, IVRs and digital assistants such as Alexa, Siri, Google Home and Bixby, for all of KeyBank’s platforms and channels.

Announcing his new role on LinkedIn, Navarro says he is “super humbled” to join the firm.

KeyBank, part of KeyCorp, provides deposit, lending, cash management and investment services to individuals and businesses in 15 states.

The company acquired public service loan forgiveness counselling platform GradFin for an undisclosed sum last month.