Prudential and Google Cloud team for health and financial inclusion

Multinational insurance group Prudential has turned to Google Cloud “to enhance health and financial inclusion for communities across Asia and Africa”.

Prudential teams with Google for health and financial inclusion in Asia and Africa

Prudential says it will leverage Google Cloud’s data analytics capabilities, infrastructure, and the broader Google ecosystem, to accelerate its digital transformation and enhance user engagement of Pulse, Prudential’s health and wealth platform.

The Pulse app – available in 17 markets and 11 languages – provides users with access to services such as health risk assessment and online doctor consultation to help them manage their health needs, as well as digital wealth tools for financial decision-making.

“Across our markets, people are living longer, but not necessarily healthier and better,” observes Solmaz Altin, managing director, strategic business group, Prudential.

“Harnessing technology, we want to empower people to live well for longer by making it easier for them to take care of their health and plan for their financial futures.”

Altin adds that Prudential hopes to reach more people across Asia and Africa with its improved Pulse offering, “in particular those who cannot easily access health and financial information and services”.

The two firms first started working together in 2019. Prudential is currently using Google Maps in the Pulse application, and further projects with Google Health, Document AI and Fitbit are being explored.

Prudential expects to benefit from Google’s suite of data analytics, artificial intelligence (AI) and machine learning (ML) tools such as Kubeflow, Looker, BigQuery and Vertex AI. In the longer term, it will look to adopt Google’s AI across a broader digital strategy, to benefit both agents and customers.

Prudential has more than 530,000 agents across its 23 markets in Asia and Africa and over 170 bancassurance partners with access to circa 27,600 bank branches, serving more than 19 million customers.