UNO Digital Bank taps Businessnext to boost customer experience

Philippines-based neobank UNO Digital Bank (UDB) has partnered with Businessnext as it looks to modernise its customer relationship management (CRM) systems.

UDB’S upgrade will support the bank’s customer-facing managers

Businessnext’s automated AI solutions, CRMnext and Collectionsnext, will be deployed to support the bank’s customer-facing managers, providing insights that will enable faster transaction approvals and enhance the customer onboarding experience.

Manish Bhai, CEO of UNOBank, the parent company of UDB, says: “Businessnext’s solutions help elevate the customer experience with a very fast account setup, and a list of pre-approved products.

“We promised our stakeholders that we will be growth-focused. The Businessnext solutions deliver a holistic, intelligent view of the customer that supports and enables our relationship managers to make quick decisions to upsell, cross sell, and lock in customers.”

Businessnext executive director Sushil Tyagi adds: “Our solutions help to eliminate the barriers that can arise between humans and digital channels and enable omni-channel customer interactions from a single, unified platform.”