Virgin Money names Sarah Wilkinson as new COO

Virgin Money has appointed Sarah Wilkinson as its new chief operating officer (COO). She will take on the role at the start of 2023.

Sarah Wilkinson, Virgin Money’s new COO. Image source: LinkedIn

Her new role will combine the existing roles of Fraser Ingram, chief digital and innovation officer, and Fergus Murphy, chief customer experience officer.

Ingram is set to leave Virgin Money but will remain in his current role until Wilkinson joins. Murphy has agreed to remain with the firm to support various strategic activities.

Wilkinson joins Virgin Money from Thomson Reuters, where she currently serves as chief information officer (CIO) and head of TR Labs, the company’s technology research and innovation centres.

Prior to that, Wilkinson worked as CEO of NHS Digital, where she was responsible for systems and data for health and social care nationally. She has also previously served as CIO at the Home Office and spent over 23 years in financial services, holding leadership roles at UBS, Credit Suisse, Deutsche Bank and Lehman Brothers.

David Duffy, CEO of Virgin Money, says Wilkinson’s financial services experience will enable the firm to “build on the good progress we’ve made in aligning our customer touchpoints, operations and technology”.