Whitepaper: How customer lifecycle intelligence can help every bank & FSI become digital future ready

Banks and FSIs have accelerated their digital transformation efforts in the last two years, investing vast amounts of capital (both financial and human) into data analytics, process automation and modern technologies all in an effort to improve the customer experience, whilst reducing cost to serve and meeting the demands of a rapidly evolving regulatory landscape.

However, far too many operations are still fragmented. Incremental and siloed projects across front, middle, and back office have seen them fall into a technology and data trap – too much technology, too much data and too product- and process-centric – and still unable to realise their full potential. Pressure is mounting to increase the pace and scale of change in a manner that delivers impactful results.

Artesian : DueDil explores the opportunities banks and FSIs can realise by adopting a customer lifecycle intelligence approach to:

• Finding and winning the right customers for their business, products and risk appetite
• Onboarding them quickly with automated AML, KYC and credit checks
• Engaging with them proactively as new risks and opportunities emerge