Whitepaper: How insurers can build better relationships with their customers

A preliminary research on how the insured view their insurers. We have run our research to fill this knowledge gap and present basic behavioral trends amongst insurance prospects and clients, especially throughout the pandemic.  The report you are now reading has been drawn up on the basis of an online survey, distributed in mid – 2020. The research was run from the perspective of individual insurance clients, in regions of various insurance advancement and regulations.

The sample does not correspond with the views of the whole population and is only an illustration of the potential trends in the market. The questions we’ve asked were categorized into five groups: the insured, the uninsured, those planning to get insurance in the next 3 months, those not planning to get insurance in the next 3 months, and those not sure if they’re going to get it in that timeframe.

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